How long does shipping take?. International shipping. Do I need to pay customs fees when?.

How long does shipping take?<ul><li>Once an order is placed it will be processed in 24-48 hours and it will be delivered in 5-8 business days but it may up to 10 business days. Shipping to Canada and Hawaii may take up to 21 business days.</li></ul> International shipping<ul><li>As we continue to improve the services we are able to ship within the 48 contiguous USA and Canada.</li><li>We ship select items to Hawaii too.</li></ul> Do I need to pay customs fees when?<ul><li>Yes, Teslarati Marketplace is not responsible for customs fees and duties imposed by Canada.&#xA0;<span id="isPasted" style="color: rgb(103, 103, 103); font-family: neue-haas-unica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">These are the responsibility of the customer. We cannot predict how much they might be &#x2013; that is at the discretion of the customs office. </li></ul>

SHIPPING

The following items cannot be returned:. If the purchased product is faulty, reach out to us within 7 days of the delivery date. For instructions on how to ship the returned products, refer to the email received after placing the return request. Once

<h1 id="isPasted" style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Frequently asked questions about returns and refunds</h1><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="returns-policy">Returns Policy</h2><ul><li style="font-family: Arial, Helvetica, sans-serif;">All products must be in new condition and returned in the original packaging.</li><li style="font-family: Arial, Helvetica, sans-serif;">Returns must not have been installed, damaged, or used in any way.</li><li style="font-family: Arial, Helvetica, sans-serif;">All products must be returned within 30 days of the date on the original invoice.</li><li style="font-family: Arial, Helvetica, sans-serif;">The buyer is responsible for all return shipping costs.</li><li style="font-family: Arial, Helvetica, sans-serif;">All returned items will be thoroughly inspected prior to issuing a refund. All returns are subject to a 20% restocking fee.</li><li style="font-family: Arial, Helvetica, sans-serif;">Teslarati cannot accept freight costs of any returned merchandise.</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="how-do-i-return">How do I return?</h2><ul style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You can send your Return Request through our email at <a href="mailto:support@teslarati.com">support@teslarati.com</a> or chat with us.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You can also submit your request through our <a href="https://docs.google.com/forms/d/12obnilAC6eys_JwrOzRJyZsCkZ0Pq0_2l-hVLEdQPkM/viewform?edit_requested=true" rel="noopener noreferrer" target="_blank">Returns Feedback</a>.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Once your request is approved, you will get a confirmation email with shipping guidelines</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="what-items-are-returnable">What items are returnable?&#xA0;</h2><ul style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Within 30 days from the date of delivery</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">In unused and resellable condition</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">In the original packaging with all the tags intact</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="what-items-are-non-refundable">What items are non-refundable?&#xA0;</h2><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;The following items cannot be returned:<ul style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Gift cards</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Discounted items (if applicable)</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="the-item-i-received-is-damaged">The item I received is damaged!</h2><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the purchased product is faulty, reach out to us within 7 days of the delivery date.<h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="how-do-i-ship-back-the-items">How do I ship back the items?</h2><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For instructions on how to ship the returned products, refer to the email received after placing the return request.<h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="how-soon-will-i-get-my-refund">How soon will I get my refund?</h2><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.<h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="my-question-is-not-addressed">My question is not addressed...</h2><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any queries regarding return or refund, reach out to us.

RETURNS AND REPLACEMENT

<h1 id="isPasted" style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Frequently Asked Questions (FAQs) about returns and refunds:</h1> <h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="returns-policy">Returns Policy</h2><ul><li style="font-family: Arial, Helvetica, sans-serif;">All products must be in brand new condition and returned in its original packaging.</li><li style="font-family: Arial, Helvetica, sans-serif;">When returning floor mats, it must be packed the same way it was shipped.&#xA0;<ul><li>DO NOT&#xA0;bend the mats with the surface facing inwards as this may cause a visible crease which will be considered damaged.&#xA0;</li><li>For more information, read the Return Packaging Guidelines&#xA0;that will be emailed once you submit a return request.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;">Returns must not have been installed, damaged, or used in any way that will affect is resaleable condition.</li><li style="font-family: Arial, Helvetica, sans-serif;">All products must be returned within 30 days of the date from the date of delivery.<ul><li style="font-family: Arial, Helvetica, sans-serif;">Exceptions include: if it was delivered beyond the 30 days but the package was only recently opened and is still in &quot;brand new condition&quot;.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;">The buyer is responsible for all return shipping costs.<ul><li style="font-family: Arial, Helvetica, sans-serif;">Only when the item received has visible damage or was the wrong item, can Teslarati issue a return label.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">For any other reasons, such as a &quot;change of mind&quot; will be shouldered by the buyer.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;">All returned items will be thoroughly inspected prior to issuing a refund.&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">Any damage to the product (i.e. scratches, tears or crease) will render the item non-resaleable which will not be honored as a successful return.</li><li style="font-family: Arial, Helvetica, sans-serif;">The return process may take 1-2 weeks, as a thorough inspection may take some time. The buyer will be informed when the return is successful and a refund has already been processed.</li><li style="font-family: Arial, Helvetica, sans-serif;">All returns are subject to a 20% restocking fee. However, this fee may be waived if the item is still in its &quot;brand new condition&quot;.</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;">Teslarati cannot accept freight costs of any returned merchandise.</li><li style="font-family: Arial, Helvetica, sans-serif;">FINAL SALE! ITEMS&#xA0;are not eligible for returns.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Buyers may also choose to deliver the returned items to our warehouse, if it&apos;s more convenient for them to do so. The address and time will be emailed along with the return request.</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="how-do-i-make-a-return">How do I make a return?</h2><ul style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You can send your Return Request through our email at <a data-fr-linked="true" href="mailto:support@teslarati.com,">support@teslarati.com,</a> chat with us or give us a call at <span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">1 (213) 340-1267.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You can also submit your request through our <a href="https://docs.google.com/forms/d/12obnilAC6eys_JwrOzRJyZsCkZ0Pq0_2l-hVLEdQPkM/viewform?edit_requested=true" rel="noopener noreferrer" target="_blank">Returns Feedback</a>.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Once your request is approved, you will get a confirmation email with shipping guidelines</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="what-items-are-returnable">What items are returnable?&#xA0;</h2><ul style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Within 30 days from the date of delivery</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">In unused and resellable condition</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">In the original packaging with all the tags intact</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="what-items-are-non-refundable">What items are non-refundable?&#xA0;</h2><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;The following items cannot be returned:<ul style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Gift cards</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Discounted items (if applicable)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">FINAL SALE! Items</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="what-do-i-do-if-the-item-i-received-is-damaged">What do I do if the item I received is damaged?</h2><ul><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the purchased product is faulty, reach out to us within 7 days of the delivery date and send a photo of the damaged item. &#xA0;After it&apos;s confirmed a replacement order will be shipped to you as soon as possible.</li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="how-do-i-ship-back-the-items">How do I ship back the items?</h2><ul><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Instructions on how to ship the returned products will be attached to the email received after placing the return request.<ul><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For the following items: Rennstand Jack Stands; Maier Proucts; Tow Hitches;&#xA0;please confirm by responding to the initial email as separate return instructions will be provided</li></ul></li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="how-soon-will-i-get-my-refund">How soon will I get my refund?</h2><ul><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.&#xA0;<ul><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If approved, the refund request will be processed within 5 - 7 working days after approval depending on your bank.</li><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If rejected, further instructions will be given to the buyer so that they can pick them up at the warehouse or arrange for it be delivered back to them.</li></ul></li></ul><h2 style="color: rgb(0, 0, 0); font-family: Lato; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="my-question-is-not-addressed">My question is not addressed...</h2><ul><li style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any queries regarding return or refund, feel free to reach out to us.</li></ul>

RETURNS and REPLACEMENT (2024)

EXCHANGE POLICYThough Teslarati does not offer a direct exchange for any products offered in our store. We can assist you with requests to correct a purchase made by mistake on a strictly case-to-case basis.However, as a general rule, once a purchase has been made, it cannot be exchanged for any other products. All sales are final. Exceptions:We understand however that there are certain circumstances that may be considered. If you believe that your case falls under one of the following, please reach out to us at <a href="mailto:support@teslarati.com">support@teslarati.com</a>&#xA0;Considerations will be reviewed on a case to case basis, in addition to its availability.<ol><li>Defective or damaged product: If a customer has received a damaged product and is expecting a replacement instead of a refund, you may bring up an exchange for a different variation (i.e. color, finish) provided it is the exact same item and price.</li><li>Orders that have yet to be shipped: Once orders are shipped out of the warehouse, customer will receive an notification email confirming its status- at this point we will no longer be able to edit or cancel an order. However, if it has not yet been shipped &#xA0;you may bring up an exchange for a different variation (i.e. color, finish), again provided it is the exact same item and price</li></ol>

EXCHANGE POLICY

International ShippingWe understand that we have customers interested in our products all across the globe and we are delighted to know your continued interests on TESLA and TESLA-related products.However, at the moment, shipping costs and insurance to Europe, &#xA0;Asia, and also non-contiguous US states, can cost more than the product itself.We hope to be able to ship to a greater range of markets later this year, as we explore more cost-effective shipping options in light of current issues in the global supply chain.We want you to know that we hear you and we are tirelessly working towards a solution to reach you hopefully, sometime in the near future.<div data-block="true" data-editor="71el5" data-offset-key="69aqj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="69aqj-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"> </div></div>

INTERNATIONAL SHIPPING

Is there an option for expedited shipping?

Do You Offer Expedited Shipping?We understand that there is a demand for expedited shipping for our overnight or express needs. However, as of the moment, TESLARATI does not have an expedited shipping option.As part of our commitment to transparency and fairness, we would like to inform you about our current shipping options.Standard Shipping Only<ul><li>We currently offer standard shipping as the sole shipping option for all orders. We do not provide expedited shipping services such as overnight or two-day delivery.&#xA0;</li><li>This decision is based on numerous factors such as cost efficiency and a uniform single shipping option that ensures that every customer receives a consistent level of service.</li></ul>Nevertheless, we definitely hear your feedback to offer an alternative express shipping and we want you to know that we are working towards a solution to hopefully bring this feature to our store sometime in the near future.

EXPEDITED SHIPPING

What are FINAL SALE! Items?At TESLARATI, we believe in honesty and uphold complete transparency in doing business. In this light, those looking to save big on our regular clearance sale might want to check our range of FINAL SALE! items.These are warehouse items that are either overstocked,&#xA0;received either with minor damage, missing hardware, small blemishes, or simply imperfect original packaging that gets re-boxed and sold in extremely reduced prices.You can head over the FINAL SALE! <a href="https://shop.teslarati.com/collections/tesla-accessories-final-sale-clearance">page</a> to check out photos of the items currently available for sale.What items are eligible for the FINAL SALE!<ul><li style="text-align: justify;">From floor mats to carbon fiber products- make sure to check out the page from time to time to get the best deals!</li></ul>Can I return the FINAL SALE! items?<ul><li>Since these are sold at a greatly reduce price, FINAL SALE! items are not eligible for returns.</li></ul>

FINAL SALE! ITEMS

Address UpdateWe understand that there are specific circumstances, emergency or otherwise, that can sometimes require updates to your contact information.How can I change my shipping address?<ul><li>You can reach our customer support at <a data-fr-linked="true" href="mailto:support@teslarati.com;">support@teslarati.com;</a> drop by the chat or give us a call at <span id="isPasted" style="color: rgb(106, 106, 106); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">1 (213) 340-1267 for assitance</li><li>Put &quot;Address Update&quot;&#xA0;as the subject and provide your Order Number. Our customer support &#xA0;team will reach out to you as soon as possible and confirm the change of address.</li></ul>Note! Once the package has been shipped and picked up by our partner-carriers, it may be impossible to change the address, however letting us know as soon as possible will help us help you determine the best course of resolution possible.Is the shipping address the same as the billing address?<ul><li>Shipping address and Billing address are two distinct addresses associated with a customer&apos;s order but serve different purposes.</li><li>Shipping Address is where the purchased items will be physically delivered, while Billing Address is the address associated with the payment method used for purchase.</li><li>There are cases where the Shipping Address may not be the same as the Billing Address, for example, buying a product as a gift and wanting it to be delivered directly to the recipient.</li></ul>How can I change my billing address?<ul><li>Though the Shipping Address and Billing Address serve different purposes and can even the same, changing your billing address will not affect the delivery of your order.</li><li>This address is used only for verification purposes when processing the payment and identify potential fraudulent orders.</li><li>Since the Billing address is associated with the payment method used for the purchase, changing this will require the customer to contact their payment method.</li></ul>

ADDRESS UPDATE

LOST-IN-TRANSIT PACKAGESOur partner-carriers are always dedicated to deliver your order safely and in time. It&apos;s worth noting that while lost packages are a concern, the majority of shipments do arrive at their intended destination without issue.However, due to the sheer volume of packages being transported on a daily basis, even a small percentage of issues can result in a significant number of lost or delayed packages.I know it can be frustrating but we assure you that everyone involved is doing their utmost due diligence to address the issue as soon as possible.Why this happens?This can range from simple errors in the tracking system that may lead to inaccurate information or mistakes when transferred from different modes or carriers on the last station was detected.Best case scenario, the package will turn up given an extra number of days past the delivery date as a result of incorrect tracking information.What can I do to track my package?You can reach out to us here at <a href="mailto:support@teslarati.com">support@teslarati.com</a> so that we can prompt an investigation immediately or you can even file a claim to the carrier directly as the recipient for a much faster response.An investigation will be created with their respective case number to consolidate all available information that will be transparent for all parties involved. This can take at least 7-10 days but is a case-by-case basis.

LOST PACKAGES

Drop-Off ReturnsWe understand that returns can be hassle, so as an alternative, you may opt for our Drop-Off Returns if you find it more convenient.However, the Drop-off Returns are on an appointment-only basis since this request will have to revolve around the schedule of our Warehouse Team.Once you have been confirmed for an appointment, you will be provided possible dates and time which we musk you to make to avoid conflicts with other customers.How to make an appointment for a drop-off?<ol><li style="text-align: justify;">You can reach out to our Customer Service Team at <a href="mailto:support@teslarati.com">support@teslarati.com</a> and provide your Order Number and reason for the return, to receive the first instruction;</li><li style="text-align: justify;">Our Customer Service Team will find you the next available date and time for an appointment;</li><li style="text-align: justify;">This may take a while however, once confirmed, you will receive a reply to confirm your scheduled appointment;</li><li style="text-align: justify;">You will then received the rest of the instructions, together with the address for the warehouse.</li></ol>

DROP OFF RETURNS

What are restocking fees?All returned items will be thoroughly inspected prior to issuing a refund and may be subject to restocking fees, up to 20% of the purchase price, as determined by the warehouse&apos;s receiving department.You may read our <a href="https://shop.teslarati.com/pages/return-policy">Return Policy</a> for more information. Are restocking fees absolute?As long as the returned items are still in its &quot;brand new&quot; condition without any scratches, creases; and/or damages, that will affect its resaleable condition- then the restocking fee may be waived.This will all be determined by the Warehouse Team&apos;s inspection of the items being returned.

RESTOCKING FEE

You might run into products in the store that are currently out of stock. These items are mark &quot;SOLD OUT&quot; and you will be unable to add them to your cart. The product I&apos;m interested in is currently out of stock? What can I do?Apologies for the stock unavailability of some items, we assure you that we are doing our best to update our inventory regularly to avoid shortage and always have the items in store, available as much as possible.You&apos;ll notice a box that says NOTIFY ME WHEN AVAILABLE&#xA0;right below the one that says SOLD OUT. It&apos;ll ask you for your email address which you can leave with us and we will reach out to you as soon as the product becomes available again. Can I pre-order?Although, we don&apos;t have a pre-order option at the moment since you will not be able to purchase the product much less add them to your cart, there are times when specific items on a bundle could be temporarily unavailable.When this happens, we will make sure to reach out to you and inform you of the current situation. You may leave the order OPEN and we will ship the temporarily unavailable items as soon as it becomes available. How often are items restocked?Ideally, we give a notice of 2-3 weeks for our inventory to restock with a few allowances for some specific items.However, just to set expectations, International Logistics are an extraordinary challenge and there may be unforeseen circumstances that are beyond are control.That being said, please don&apos;t hesitate to reach out to our Customer Care Team for any updates regarding your order or inquiries.

STOCK AVAILABILITY

TESLARATI is committed to ship your orders as soon as possible and our automated warehouse system allows us to accomplish this within 24 to 48 hours. However, because of this, cancellations or changes to an order will be next to impossible once the p

TESLARATI is committed to ship your orders as soon as possible and our automated warehouse system allows us to accomplish this within 24 to 48 hours.However, because of this, cancellations or changes to an order will be next to impossible once the package has been shipped and has already been picked up by our carrier.With this in mind, if there are any possible changes or cancellations, please reach out to our Customer Care Team at <a href="mailto:support@teslarati.com">support@teslarati.com</a> as soon as possible to avoid these types of complications.We will do our best to cater to such request to the best our our abilities.

ORDER CHANGES AND CANCELLATION

Are these in stock?Yes, the Rennstand&#xA0;jack stands are indeed in stock but are assembled as the orders come in. How long can I expect my order to be shipped?<span id="isPasted" style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The&#xA0;<i data-stringify-type="italic" style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Rennstand<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;orders are shipped directly from our manufacturer&apos;s warehouse and are assembled as the orders come in. This is why the orders will spend most of its time in production and assembly before they are ready.&#xA0;<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">T<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">he normal time frame we usually give customers is<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;within 10-14 days<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;before these will finish up in production and can be shipped out.<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Which is why the best thing we can do for you at the meantime is to inform you of any updates every step of the way so that you can make an informed decision.<span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can reach out to our Customer Care Team at <a href="mailto:support@teslarati.com">support@teslarati.com</a> and provide your Order Number, for any updates regarding your order. How do I return my rennstand?For any return inquiries, please reach out to us at <a href="mailto:support@teslarati.com,">support@teslarati.com</a> and provide your Order Number along with the reason for the return.If the rennstand&#xA0;are still in its brand new condition and are untouched, then you may send a photo of the packaging showing that the seal is unbroken, to help speed things up.Since the rennstand are shipped directly from our manufacturer&apos;s warehouse, they will have to provide with specific instructions and address before we can begin the return process. This process will usually take a few days while our manufacturer reviews the request and then we can provide you the final instructions for the return. &#xA0;

SHIPPING AND RETURNS